Machine arrived damaged, incompletely, and incorrectly
Please notify Ribao reseller within 48 hours of receiving your order. Write to us at ribaousa@yahoo.com with the following information:
Machine arrived Detective
Please notify Ribao reseller or us within the 7-day period and, after approval, we will pick up the defective product and deliver a new one at no cost to you.
Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted under the Defective on Arrival policy; they will be sent for repair under warranty instead.
After the 7-day period, the standard warranty terms apply.
Service and Parts
Please contact us at ribaousa@yahoo.com or call customer service at 773-382-0976.
Please notify Ribao reseller within 48 hours of receiving your order. Write to us at ribaousa@yahoo.com with the following information:
- your order number
- the item number(s) of the missing, incorrect or damaged product(s)
- digital photos of the shipment, if possible
Machine arrived Detective
Please notify Ribao reseller or us within the 7-day period and, after approval, we will pick up the defective product and deliver a new one at no cost to you.
Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted under the Defective on Arrival policy; they will be sent for repair under warranty instead.
After the 7-day period, the standard warranty terms apply.
Service and Parts
Please contact us at ribaousa@yahoo.com or call customer service at 773-382-0976.